Combine your business information and make field staff, service mechanics and warehouse employees a part of your business processes. Provide your staff with information that is relevant to them, regardless of time and location. Reach a more efficient work process through a better cooperation and a faster information exchange between departments. With AMF Portable, Microsign offers a solution for many situations:
“We need our representatives to be prepared more when they visit a customer. Questions like ‘When was the last time this customer was visited and which agreements were made at the time?’ and ‘Is this customer overdue with payments or are there still orders which need to be delivered?’. We want a finished customer visit to be registered, as well as the agreements that were made during that visit. The way we work now – giving our administration a call from the car with questions like these – is not a viable way of working and should be a thing of the past. This way of doing business was okay 5 years ago, we had fewer external service employees then.”
For service mechanics:
“Sometimes it takes several weeks before all service receipts are turned in and we can start the billing process. And we didn’t even mention the problem of checking whether or not all used materials and hours of service are filled out on the service receipt. It would be great if mechanics could see for themselves during emergency service calls which equipment is on location and when this equipment has last been serviced.”
For warehouse and production staff:
“We want to be able to see which materials are debited at any moment of the day, not just at the end of the day or the next day. Incoming goods should be processed immediately. Sometimes customers are awaiting their ordered goods, or production is halted because goods aren’t processed yet. I want to know immediately when goods are delivered at the warehouse, I don’t want to go see for myself all the time if the receipt has been processed yet. Swift processing is key with everything, because we want to have as little stock as possible. At the same time, we don’t want to tell a customer ‘no’ or be unable to find a stocked product, even though it’s there.”
With AMF Portable, Microsign provides you with a wireless platform for your field staff and internal logistics processes. With AMF Portable, your staff can retrieve information – regardless of time or location - that is relevant to their function. AMF Portable is a mobile platform which can be used on mose mobile equipment like wireless scanners, laptops and mobile phones. The configuration of AMF Portable is flexible in such a way that it can be easily adapted to your specific needs and demands.
AMF Portable has a modular structure and has a server installation as a basis (AMF Mobile Server) and a basic installation on every portable device (AMF Mobile Client).