What if you could "read the room" on video calls to know how people respond to what you say? You'd know when to pause, ask questions, and clarify your message to achieve a better outcome from every call. Build better relationships. Become a more effective communicator. Elevate equips you with communication superpowers to confidently measure the sentiment of everyone on your video calls.
RECOGNIZE SENTIMENT BASED ON FACIAL EXPRESSIONS
The Elevate.AI app recognizes eight discrete emotions of participants on video calls (or streaming video applications) based on their facial expressions and uses these to calculate an overall sentiment score. Sentiment scores are measured on a scale where a score of "0" represents completely negative sentiment and a score of "10" represents completely positive sentiment.
We continuously update the sentiment score of each participant during a video call (subject to the "Limitations of use" specified below) and apply a weighted moving average for each participant based on their previous five seconds of activity.
Sentiment scores are displayed on screen in a colored circle adjacent to each person's face as follows:
• Positive sentiment – Sentiment score range is 7.5 - 10, displayed in a green circle. Related emotions: happy and surprised.
• Neutral sentiment – Sentiment score range is 2.6 - 7.4, displayed in a yellow circle. Related emotions: neutral.
• Negative sentiment – Sentiment score range is 0 - 2.5, displayed in a red circle. Related emotions: afraid, angry, contempt, disgusted, and sad.
As a video call progresses, the sentiment scores may change without necessarily corresponding to an immediate change in the individual's facial expression. This is because we assign a higher weight to more recent data points (compared with the base sentiment score registered for each participant at the outset of a call).
AVERAGE SENTIMENT SCORE
An average sentiment score for all participants on a video call is displayed in the upper left corner of the screen. This score is utilized for in-app notifications and guidance regarding overall group sentiment.
SWITCHING BETWEEN VIDEO APPS WHILE USING ELEVATE.AI
The Elevate.AI app scores the sentiment of individuals currently displayed in the active screen. If, for example, you were to switch from a Zoom call to a YouTube video, with YouTube displayed as the active window, the Elevate app would switch to scoring faces displayed in the YouTube video, even if the Zoom call was still in progress or the Zoom call's window was minimized.
FACIAL EXPRESSION ANALYSIS
Our facial expression analysis is designed to be agnostic to each individual, regardless of age, gender, or skin color. However, if you encounter issues or disagree with the accuracy of our sentiment scoring, we would appreciate hearing from you so we may improve our product. Please email us at firstname.lastname@example.org.
TOTAL NUMBER OF VIDEO CALL PARTICIPANTS SUPPORTED
The total number of participants whose sentiment may be analyzed during a video call is subject to the processing power of your computer. The more powerful the computer, the more participants that may be included.
Each participant's image must be at least 150x150 pixels for the individual's emotions to be recognized. Recognition may not be reliable or possible with images of lesser pixel resolution. We estimate an average computer can nominally support 8 participants on a video call.
FACTORS AFFECTING SENTIMENT SCORES
Sentiment scoring will decline in accuracy or become impractical under the following conditions:
• Participants face away from the camera
• Lighting is either excessively dark or bright
• Low Internet bandwidth connection causes images to freeze, resulting in sentiment scoring gaps between actual and observed facial expressions
• Participants substitute their face with an avatar
• Participants obscure their face, e.g., wear dark glasses, cover with their hands, etc.
Additional faces in background images or still image avatars will be detected as participants. Future versions will be able to automatically disregard these static images.
OUR COMMITMENT TO YOUR PRIVACY
We fully respect your privacy and do not receive any raw facial images from your use of the Elevate.AI app. All facial images used for recognizing emotions are processed and stored on your own computer, along with details of each session the Elevate.AI app was used for. We receive only information about your app usage.