The VRA Desktop Client Service Application provides all the tools needed to respond to all Client power and water issues from the Client Application of the VCSA application suite clients that VRA serves. The application allows authorized personnel to send emergency alerts and broadcast messages to all clients who use the VRA Client Service mobile application.
The following are the application's features:
• Secure authentication for sign-ups and sign-ins exclusive to authorized personnel
• Management dashboard for Commerical Services front desk personnel to assign incoming water and power incidents
• Reminder feature for front desk personnel for notes
• Messaging feature for back-and-forth communication for clients exclusive to the specific incident submitted by a client
• Tracking feature that provides insights on the current state of a submitted incident exclusive to the specific incident submitted by a client
• Summary feature documents all information on an incident and notes left by staff by staff all exclusive to the specific incident submitted by a client
• User info feature that shows all information about a client exclusive to the specific incident submitted by a client
• Complaint page that shows all unaddressed incident complaints submitted by clients
• Request page that shows all unaddressed power and water supply requests submitted by clients
• Notification page that lists all updates on the incident status of a complaint or request, messaging notifications when clients respond in chat and alert messages from broadcasts
• Analytics page that provides graphical information and detailed insights on all incidents. This includes enhanced filtration of all incidents by incident type, complaint type, request type, date and time.
• Customer Management page that lists all customers using the VCSA application suite and provides high-level detailed information on each customer.
• Staff Management page for staff moderation on the VCSA application suite. This highlights personnel information and allows advanced moderation of staff using DCSA
• Customer Service chat feature where front desk personnel can attend to clients in the customer service queue. Front desk personnel can start or end a session with a client and provide detailed information on clients during live chat sessions
• Broadcast feature for authorized personnel to send emergency alerts and broadcast messages to staff and clients using the VCSA application suite. This includes features to select the medium for broadcasting messages, filter out emergency broadcasts to a specific demographic, and choose the type of broadcast depending on the level of emergency.
• Settings page for in-app settings. This includes app settings for the time and date availability for the customer service chat feature.
