Chaotic - Virtual Call Center is a software developed by Chaotica to train, assess, and build customer service relation skills.
This software emulates a real-life customer service experience. The Virual Call Center utilizes Cortana and Artificial Intelligence. Measure empathy, sympathy, and professionalism to produce a quality score. Measure call-flow accuracy and helpfulness.
Coming Soon: Build your own modules to assess customer service representatives on their customer service skills based on your company's own call-flow and metrics.