Management of your customer requests and end devices – quick and easy.
TAROX.plus simplifies customer support including, for instance, the integrated device management. This device management includes remote access for managed end devices, meaning there is no need for a third party software. All information necessary to analyze problems with end devices are included, such as installed software, hardware. The integrated monitoring (partially thresholds can be configured in order, for instance, to ensure that C: Partition will not run up to maximum capacity) automatically opens incident tickets for the appropriate customer or device.
You can see the status of the customer requests of all of your employees. The time periods for handling the tickets are recorded so this information can be used for accounting purposes. Your technicians are able to directly communicate with customers since the ticket status and public comments are displayed on the customer devices (TAROX.plus Agent is required).
Basic features:
• You can remote access customer devices via “tickets” – customer’s permission provided. There is no need for third party software in order to manage or analyze end devices remotely.
• “Device management” gives your technician access to all necessary information regarding customers devices such as certificate of warranty, hardware information, software information, driver library.
• In the hardware monitoring controls can be configured and once these configured limits are exceeded an incident ticket will automatically be issued.