What is trending next... You already know what the current trends are, but where is the tip of the next iceberg? Want to find the next issue your customers are starting to talk about before it becomes a trend?
Customer Verbatim is a time saving tool to extract insights and trends from unstructured text that does not follow specific grammar conventions. It identifies trends by looking for repeated keywords in text fields extracted from Dynamics 365 views, and then groups those records by keyword for further investigation. Keywords considered to be noise words for the domain can be removed after text analysis for further time saving. Records can be tagged and marked as read so that if they appear associated with other keywords they can be easily identified as reviewed, reducing repetition.
Do you have Dynamics 365, then download to see how much time Customer Verbatim can save you looking for that next trend before it happens. Customer Verbatim currently only analyses ENGLISH text, but future version may include other languages.
See our web portal and blog for help and information on how to setup and use Customer Verbatim:
Htttp://www.customerverbatim.com
Contact us:
admin@customerverbatim.com
Customer Verbatim utilizes Natural Language Processing (NLP) a branch of Artificial Intelligence (AI), employing Rapid Automatic Keyword Extraction (RAKE) for extracting keywords.
