With My Helpdesk employees of companies with a helpdesk can create tickets, comment them and close them on their own – this will save them time as well as the helpdesk and reduces questions from the helpdesk.
The app is based on a Service Management System, like Microsoft System Center Service Manager. It is a useful addition to „Mobile Incident Manager” a service management app by H&D for on-site supporters.
Advice: The app includes a demo with sample data and a full version. In order to use the full version on your company, you require our Mobile Service Management Interface to be installed by your IT Department.
